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Social Media Committee Event

Presented by the NVTC Social Media Committee

November 8, 2011

10:30 - 11:00 a.m. Registration and Networking
11:00 - 12:00 p.m. Program

The Intersection Between Social Media & Customer Service
Being held in conjunction with DCWEEK

Brands are no longer sitting on the sidelines when it comes to digitally interacting with customers. This Social Media Committee panel discussion will be led by brands that have committed themselves to listen, monitor and respond to their customers’ voices. Attendees will hear from social media leaders from Comcast, LivingSocial, Rosetta Stone and Wiley Rein LLP, and will gain valuable insight into how their companies can benefit from interacting with their customers using social media. Panelists will answer important questions including:

  • What are the benefits, risks and pitfalls of integrating social media tools into customer service activities?
  • What are some of the best practices?
  • How do you measure the success?


Rufus Manning, Senior Account Director, Welz & Weisel Communications


Brendan Lewis, Director of Corporate Communications, LivingSocial
Shavanna Miller, Social Media Manager, Rosetta Stone
Kip Wetzel, Senior Director of Social Media Service and Strategy, Comcast
Amy E. Worlton, Partner, Wiley Rein LLP


Silver Sponsors: Environics Communications; Welz & Weisel Communications
Location Sponsor: Wiley Rein LLP

For more information about sponsorships for this event and committee, click here

Wiley Rein LLP
1776 K Street, NW
Washington, DC
Directions to Wiley Rein LLP

Member or DCWEEK Participant: No Charge
General Audience: No Charge

Walk-in Prices:
Member: No Charge
General Audience: No Charge

Walk-ins will be accepted on a space-available basis.


Pre-registration for this event has closed. Walk-ins will be accepted on a space-available basis.

Registration Policies

All attendees must have a paid registration to enter an event. Advance registration and payment is required. Pre-registration will close 24/48 hrs prior to the event. Once pre-registration has closed, all registrations will be considered a "walk-in registration" and will be assessed an additional fee to any payment rendered. Events for which payment is not required will not be assessed this fee. For sold-out events, no walk-ins will be accepted.

Photo Release
By registering for this event, I hereby consent to and authorize the use and reproduction, in print or electronic format, by NVTC or its authorized agents, of any and all photographs which may be taken of me at this event, for any publicity purpose, without compensation. I acknowledge and agree that all images, whether electronic, negatives and positives or otherwise, together with the prints, are owned by NVTC. I hereby acknowledge that I am 18 years of age or older and have read and understood the terms of this authorization and release.

Cancellations must be made in writing and sent to events@nvtc.org more than two business days in advance in order to receive a refund. No-shows will not receive a refund.

Inclement Weather
In case of inclement weather, please call 703-904-7878 x250 for the latest update on the event.

Confirmations and Receipts
NVTC provides registration confirmations ONLY upon request. If you would like to confirm your registration, please send your request to events@nvtc.org and we will be happy to check your registration status. Thank you.