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Social Media Committee Event
Presented by the NVTC Social Media Committee
November 8, 2011
10:30 - 11:00 a.m. Registration and Networking
11:00 - 12:00 p.m. Program
The Intersection Between Social Media & Customer Service
Being held in conjunction with DCWEEK
Brands are no longer sitting on the sidelines when it comes to digitally interacting with customers. This Social Media Committee panel discussion will be led by brands that have committed themselves to listen, monitor and respond to their customers’ voices. Attendees will hear from social media leaders from Comcast, LivingSocial, Rosetta Stone and Wiley Rein LLP, and will gain valuable insight into how their companies can benefit from interacting with their customers using social media. Panelists will answer important questions including:
- What are the benefits, risks and pitfalls of integrating social media tools into customer service activities?
- What are some of the best practices?
- How do you measure the success?
Moderator:Rufus Manning, Senior Account Director, Welz & Weisel Communications
Speakers:Brendan Lewis, Director of Corporate Communications, LivingSocial
Shavanna Miller, Social Media Manager, Rosetta Stone
Kip Wetzel, Senior Director of Social Media Service and Strategy, Comcast
Amy E. Worlton, Partner, Wiley Rein LLP
SponsorsSilver Sponsors: Environics Communications; Welz & Weisel Communications
Location Sponsor: Wiley Rein LLP
For more information about sponsorships for this event and committee, click here
Wiley Rein LLP
1776 K Street, NW
Directions to Wiley Rein LLP
Member or DCWEEK Participant: No Charge
General Audience: No Charge
Member: No Charge
General Audience: No Charge
Walk-ins will be accepted on a space-available basis.
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